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Dan Krill's BLOG on BinaryBedlam |
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 | My Galaxy S3 case started crapping out only 8 months after installing it. The silicon skin was stretching so bad the phone wouldn't fit in the belt clip. Apparently this is a common problem with this model, so I thought I'd take a chance and send OtterBox an email about it. Not only did my email work, they replied on their day off only a few hours later saying they'll send me a brand new one! It may take 3 weeks to get here, but that's better than nothing, now that's great customer service! |
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Created by Dan Krill of BinaryBedlam (The Programing Div of Krill Labs); This site and any of its subsidiary components, which include but are not limited to: Graphical Design and Layout, Images, and Decals; are the property of the owner and should not be used with out expressed written consent from the Web Admin. |
User:
Anonymous
COMMENT: Actually, I`m glad you emailed them. We didn`t know this but it`s apparently their policy to replace products within a year if anything goes wrong.